The enrolment duration for this course is:

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• 2 months for Option A
• 3 months for Option B
• 3 months for Option C
• 4 months for Option D

Experience tells us that the following three factors affect the time it takes a student:

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1. Experience – if you have experience in training/assessing, then you will likely not need as long as people without experience.
2. Dedication – if you have a good reason to do the course, and can hold yourself accountable, then you will likely not need as long as people who are less committed.
3. Other commitments – if you have a busy life with many competing professional and personal demands, then you will likely need longer than those people with fewer demands.

While it differs for different people, we find that successful students usually dedicate 10- 15 hours per week to their studies. That said, some of our students take less time, while others take more. It is up to you.

Our minimum course fees for the standard enrolment period are:

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• Upgrade Option A: $400
• Upgrade Option B: $600
• Upgrade Option C: $600
• Upgrade Option D: $800

Speak to our Course Advisors to determine which option is best for you.

This course is delivered online, which gives you flexibility in your study hours and allows you to complete the course at your own pace. After enrolment, you will receive your login credentials and instant access to our learning platform. This is where you will find all your instructions, learning resources and assessments.

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We know that the TAE is not easy and that it’s not a matter of “if” but “when” you will need a guiding hand. That’s why you will have unlimited access to your trainer and can schedule phone or video calls when you need support. Our trainers are available 9 am to 5 pm QLD time Monday to Friday.

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Our service promises to you:

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• Any assessments you submit will be marked within four business days. That is our service standard guarantee to you.
• All emails are responded to within 8 business hours.
• If we miss your call, we’ll call you back within 4 business hours.

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If you are not sure why quality support is important you may be interested in our article ‘Why Student Support Matters“.

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Once your enrolment is finalised, this is when you are set up with a login to your Learner Portal. An email is sent with everything you need to have and know to get started and inside the Learner Portal is a video introduction that will show you how to navigate around it.

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Inside the learner portal you'll find all of your units listed in a logical order, with all lessons in PDF's and videos, broken down into smaller chunks with comprehensive assessment guides to make it as easy as possible to know what you need to do to complete them right the first time. And as you complete each item, they are marked as complete so you can easily see where you're up to when you next log in.

You’ll be sent to a booking page just after making your deposit payment, to book your enrolment interview and a confirmation email will be sent to you with the details of everything you need to have prepared for that interview.

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The interview can be booked on the same day but there is a minimum of a 4 hour gap from applying to being able to do the enrolment interview, this is so you have time to get prepared.

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HEADS UP: You will need your USI (Student Identifier) before you get to your interview.

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This is done via Google Meet where you can ask any additional questions and clear up anything you’re not sure of before enrolling. This is also where we both get to make sure you have chosen the right course pathway and support package for what you really need.

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During the interview we’ll conduct a "Suitability Assessment". This is a series questions that will help us determine if you can meet the technical, practical and skill requirements needed for you to be able to confidently complete this course online.

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The technical requirements are things like having regular computer access as well as knowledge and confidence navigating things like email, logins and websites. The practical questions are to make sure you have access to the human and physical resources you need to complete the assessments in your course.

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We will ask additional questions about your goals, your online experience and comfort level in learning online, your learning ability plus your availability to study.This is all to make sure you're in the right course and set up to succeed before enrolling formally. This gives you more confidence that you can absolutely get all the way to graduation.

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If the course is found to be unsuitable for you, your deposit (including the enrolment interview fee of $150) will be fully refunded. If you don't show up for your enrolment interview or if you change your mind after the interview within the 7 day cooling off period, the enrolment fee is not refunded.

If during your Enrolment Interview we discover this course is not suitable for you, we’ll offer other alternative solutions or refund all fees paid, including the $150 deposit.

We know that right now you probably “need” to do this training and you’re looking for fast and easy so it’s relatively painless for you. We get it, so we’ve spent more time on our end making it as straightforward for you as possible, and finding ways to do our part more efficiently so we’re not the bottleneck!

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1. We have one of the fastest marking times in the industry – We know that when you start something like this, you want to get through it as fast as possible and marking times can significantly impact how fast you can do it. You’ll get your assessments back within 4 business days with us (except with the Standard Support Package, which is 4 – 8 business days max), and then the speed with which you get to graduation is mostly up to you.
2. Our learning material is first-class in clarity and comprehensiveness, and is as close to what you’ll find in real life! We do this so you’re more confident and skilled when you start working as an actual trainer.
3. Our support and responsiveness are why we have such a high completion rate. We’ll respond to your emails within 8 business hours, and if we miss your call, we’ll call you back within 4 business hours. Our trainers are also known for their compassion, wisdom and ability to get you all the way to graduation.

Don't believe what we say though, check out our reviews on Google and Trustpilot - See what others have said about learning with us!

The Certificate IV in Training and Assessment is taught by Registered Training Organisations who have been approved by ASQA to deliver the Cert IV TAE.

When you are comparing providers, ensure you check out the RTO’s current registration status on training.gov.au here: https://training.gov.au/Search/SearchOrganisation

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Here at Fortress Learning, we specialise only in TAE Training Products, so you can be assured that our Trainers have the knowledge and skills required to deliver the best possible experience for you.

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You can access information about any of our TAE Certificate IV or Diploma Qualifications, along with Skill sets and single units, from our website here: https://www.fortresslearning.edu.au/programs/

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The flexibility of our online approach means that if you need to take a break from studying, we’ve got that covered too.

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We offer the option to defer (pause) your studies. Whilst you are deferred, your enrolment is inactive, and we pause your enrolment duration. Then, when you are reactivated from deferment, you pick up exactly where you left off and carry on.

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Here is what you need to know about deferring:

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• You can defer a maximum of two times. The first deferment is free. The second deferment has a $45 fee.
• Payment plans continue on deferment, and your payments must be up to date before we can defer you.
• You won’t have access to your trainer or learning platform while you’re status is “deferred”.
• If you have at least 6 weeks remaining in your enrolment, you can defer for up to 3 months. After that, you can defer for twice the amount of time remaining in your enrolment (for example, if you have 1 week left in your enrolment, you can defer for 2 weeks.)

The most important thing is to contact us if your enrolment isn’t working out as you had planned, so that we can offer you the best support options as and when you need them.

When you will pay your deposit it includes your $150 non-refundable enrolment interview fee. This covers the cost of the behind-the-scenes work and time taken to prepare and run the interview itself because it is a cost to us. It's also not fair to others who could have booked an earlier time with us when people just don't show up.

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We do the enrolment interview to make sure that the course is the right course for you, and that you have all of the resources and the time you will need to complete it successfully (baring any unexpected events that could impact it) BEFORE you actually enrol. We have saved many students money, time and frustration by having this interview and discovering that it's unlikely they will complete it successfully for some reason. We are invested in your success from the start.

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If the course isn't suitable for you for whatever reason, you will be refunded the whole amount of your deposit, including your $150 enrolment interview fee. If you simply don't show up, the $150 enrolment interview fee won't be refunded should you choose not to go ahead for other reasons.

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If an emergency happens and you can’t let us know you won’t be able to make it for some reason, we’re generous when it matters most so there are circumstances where this enrolment interview fee will also be refunded, but this is only on a case by case basis.

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We offer flexible payment options for every course.

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You can pay in full and upfront, but you can also pay a deposit (which includes the $150 non-refundable enrolment interview fee), and choose a fortnightly or weekly payment plan. When you select "Enrol", you will see the various packages available for your course, and once you select the package you want, you will be presented with the various payment options.

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If you want to go back and see another package and their payment plan options, just hit "back".

Upon Application:

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• If you are found not to be suitable for entry into any of our programs, we will refund all monies paid.
• If you choose not to continue with the enrolment interview or application, we will refund monies paid, excluding the $150 application fee.

After Enrolment:

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• Fortress has a 7-day cooling-off period.
• This 7-day cooling-off period starts from the activation of your learner portal.  For example, if your learner portal is activated on March 1st, the 7-day cooling-off period ends on March 8th
• If you choose to withdraw within the 7 days cooling-off period, then a full refund of fees paid(excluding the application fee of $150) applies.
• If you choose to withdraw at any time after the 7-day cooling-off period ends, no refund is applicable, and the full balance of course fees will be due.

Please refer to our Refund Policy here for additional information.

If you are over 40, you may be eligible to receive 50% of your course fees from the government’s Skills Checkpoint for Older Workers (SCOW) program. Another funding option is the Mid Career Checkpoint which offers funds of up to $3,000 to students who return to the workforce.

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More information is available HERE.