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Frequently
Asked Questions
What is the enrolment process?
From the moment you start your course to the day you graduate, we’re with you every step of the way.This is what your learning journey will look like.
Make sure you are informed
Read through the course information on the course overview page and download the information pack if required. If you are confident and ready to enrol, proceed to Enrol. If you have more questions or need to chat call us on 1300141 or email: enquiries@fortresslearning.edu.au
Click Enrol
Click the enrolment button to enrol for your course. This is where you can also choose the preferred payment option.
You will then make your initial deposit of $150 and proceed to the online application form.
Any discounts will be calculated after check out.
Course Discussion/PLP Development
After submitting your application, and payment of the initial $150 deposit, a course advisor/student support team member or trainer will reach out to ensure your suitability for enrolment and to develop your personal learning plan. This will include asking questions about existing skills/knowledge ( For RPL and any industry or TAE skillsets you might already hold that could be used in your course packaging (Credit Transfer).
Course Activation
Once all pre-enrolment and enrolment checks are complete and a Unique Student Identifier (USI) is provided, we will then activate your learner portal, you will receive login details and you can begin your course and access all of your training and assessment materials.
Training and Assessment
This is where the rubber hits the road and your real journey begins. You will now proceed to complete your training and submit your assessments within the designated enrolment timeframe allocated for your course. Assessments are marked within 4 business days meaning you can keep momentum up and stay motivated throughout.
Regular Check-ins
You will get monthly SMSs and regular calls and emails from student support making sure you stay on track with your studies
Falling behind
We have got your back. We will initiate a series of targeted calls/SMSs and emails to make sure you know exactly where the risks lie and provide strategies and ways to get you back on track to complete your course.
Graduation
Upon completion and moderation of your course, we will issue your qualification within 3 business days.
How do I access the learning material?
Once your enrolment is finalised, you are set up with a login to your Learner Portal. An email with everything you need to know to get started is sent, and inside the Learner Portal is a video introduction that will show you how to navigate it.Inside the learner portal, you'll find all of your units listed in a logical order, with all lessons in PDFs and videos, broken down into smaller chunks with comprehensive assessment guides to make it as easy as possible to know what you need to do to complete them right the first time. As you complete each item, they are marked as complete, so you can easily see where you're up to when you next log in.
What happens if I need more time to complete the course?
Extensions are available upon request, ensuring you have the time you need to complete the qualification successfully. To view our extension options click here
How long will this course take?
The enrolment period for this course is 6 months, which is ample time for the average student who can only study part-time and outside normal working hours, to complete all of the work and assessments in this course. It just requires regular study hours and reaching out for help if and when you need it.
How does the Credit Transfer process work?
- We’ll conduct a gap assessment by analysing your TAE40116 transcript
- We will then credit transfer 2 of the units from your TAE40116 (TAEDEL402/ and either BSBCMM401/TAEDEL301) as these are equivalent units to their successors
- We will then package the remainder of your units and you will be able to complete the course by accessing and completing a range of knowledge question assessments, assignments, and/or RPL assessment kits.